Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at cafe-roundtable.rest, place orders online, participate in our loyalty programs, or otherwise interact with our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant regulations.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

1. About Us

Round Table Pizza is a food service business operating in the United States. We operate the website located at cafe-roundtable.rest and provide food ordering, delivery, and dining services to our valued customers. For the purposes of this Privacy Policy, Round Table Pizza acts as the data controller responsible for your personal information.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The types of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password (for account holders)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

To process your food orders and transactions, we collect payment-related information, including:

• Credit card or debit card number (last four digits stored for reference)
• Payment method type (Visa, Mastercard, American Express, etc.)
• Billing address associated with the payment method
• Transaction history and order amounts

Please note that full payment card details are processed by our PCI-DSS compliant third-party payment processors and are not stored directly on our servers in their complete form.

2.3 Order and Transaction Data

When you place an order with us — whether online, through our app, or in person — we collect information about your food orders, including:

• Items ordered and customization preferences
• Order date, time, and frequency
• Delivery or pickup preferences
• Special dietary requests or instructions
• Order history and loyalty program activity
• Coupon codes and promotional offers redeemed

2.4 Usage Data and Website Analytics

When you visit our website at cafe-roundtable.rest, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages viewed and time spent on each page
• Referring URLs (the website you came from)
• Links clicked and features used
• Date and time of your visit
• Search queries entered on our website
• Error logs and crash reports

2.5 Device Information

We may collect information about the device you use to access our website or mobile application, including:

• Device identifiers (such as advertising IDs or mobile device IDs)
• Hardware model and specifications
• Mobile network information
• Time zone settings and language preferences
• Screen resolution and display settings

2.6 Location Data

With your permission, we may collect precise or approximate location data from your device to help you find nearby Round Table Pizza locations, facilitate delivery services, and provide location-based promotions. You may disable location access through your device settings at any time.

2.7 Communications and Customer Support Data

When you contact our customer support team, leave reviews, or communicate with us through our website, email, or social media, we collect:

• Content of your messages and communications
• Feedback, reviews, and survey responses
• Records of support inquiries and resolutions
• Social media handles (if you tag or message us publicly)

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For a full explanation of how we use cookies, please refer to our Cookie Policy. A summary of our cookie practices is provided in Section 9 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders for delivery or pickup
• Managing your customer account and loyalty program membership
• Sending order confirmation and delivery status notifications
• Processing payments and issuing refunds or credits when applicable
• Providing customer support and resolving complaints or disputes
• Verifying your identity when required for security or legal purposes

3.2 Personalization and User Experience

• Personalizing your browsing experience on our website based on your preferences and order history
• Recommending menu items you may enjoy based on past orders
• Saving your preferences, delivery addresses, and payment methods for faster checkout
• Tailoring promotions and offers to your interests and location

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you about new menu items, limited-time offers, and seasonal promotions
• Administering loyalty programs, contests, sweepstakes, and referral programs
• Delivering targeted advertising through digital platforms and social media channels
• Conducting customer satisfaction surveys and feedback requests

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, contacting us at [email protected], or updating your account preferences.

3.4 Analytics and Business Improvement

• Analyzing website traffic and user behavior to improve our website functionality
• Understanding customer preferences and ordering patterns to improve our menu offerings
• Measuring the effectiveness of our marketing campaigns and promotions
• Conducting internal research and development to enhance our services
• Generating aggregated, anonymized statistical reports for business planning

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement agencies, courts, or government authorities
• Protecting the rights, property, and safety of our company, employees, and customers
• Detecting, investigating, and preventing fraudulent transactions or unauthorized access
• Enforcing our Terms of Service and other contractual agreements

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes without your explicit consent. However, we do share your information with trusted third parties in certain circumstances, as described below.

4.1 Service Providers and Business Partners

We work with carefully selected third-party vendors and service providers who assist us in operating our business. These parties are authorized to use your personal information only as necessary to provide services to us and are bound by contractual confidentiality obligations. These service providers include:

• Payment processors: To securely process credit card and online payment transactions
• Delivery and logistics partners: To fulfill food delivery orders to your location
• Cloud hosting providers: To store and manage our website data and infrastructure
• Email marketing platforms: To send promotional communications and transactional emails
• Analytics providers: To collect and analyze website usage data (e.g., Google Analytics)
• Customer support tools: To manage customer inquiries and support tickets
• Loyalty program administrators: To manage rewards points and promotional offers
• Advertising networks: To deliver targeted digital advertisements on our behalf

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or personal safety of our company, customers, or others
• Investigate and prevent fraud, security threats, or illegal activities

4.3 Business Transfers

In the event that Round Table Pizza undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy proceeding, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy that may result from such a transaction.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This data does not constitute personal information under applicable law.

4.5 With Your Consent

We may share your personal information with additional third parties when you have provided your explicit consent to such sharing, such as when you participate in a co-branded promotion or integration with a third-party platform.

5. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive data stored in our databases, including payment information and personal identifiers, is encrypted using AES-256 or equivalent encryption standards.
• Firewalls and Intrusion Detection: Our servers are protected by advanced firewall systems and intrusion detection mechanisms to prevent unauthorized access.
• Secure Payment Processing: Payment transactions are processed through PCI-DSS compliant third-party payment gateways, ensuring that your financial data is handled according to the highest industry standards.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need access to perform their job functions, based on the principle of least privilege.

5.2 Administrative and Organizational Measures

• Regular employee training on data privacy and security best practices
• Internal data governance policies and procedures
• Vendor due diligence and data processing agreements with third-party service providers
• Periodic security audits and vulnerability assessments
• Incident response procedures for identifying and addressing potential data breaches

5.3 Data Breach Notification

In the event of a data security breach that affects your personal information, we will notify you and applicable regulatory authorities in accordance with applicable state and federal breach notification laws. We will make reasonable efforts to notify affected individuals without undue delay, providing information about the nature of the breach, the data affected, and steps you can take to protect yourself.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights for All Users

Regardless of your state of residence, we strive to honor the following privacy rights for all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal retention requirements.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: cafe-roundtable.rest (through our contact form)

We will verify your identity before processing your request to protect the security of your personal information. We will respond to your request within 45 days of receipt, as required under applicable law. In complex cases, we may extend this period by an additional 45 days and will notify you of the extension.

6.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. We may require written proof of the agent's authorization and may verify your identity directly before processing the request.

7. Cookie Policy Summary

Our website at cafe-roundtable.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled without affecting core website functionality, such as shopping cart functionality and user authentication.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Allow the website to remember your preferences, such as your preferred language, location, and saved order details.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across digital platforms.

7.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time through your browser settings or through our cookie consent management tool available on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our full Cookie Policy available on our website.

8. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

Round Table Pizza does not knowingly solicit, collect, or process personal information from children under the age of 18. Our website, online ordering system, and loyalty programs are designed for adult consumers only. We do not knowingly market our services directly to minors.

If you are a parent or legal guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the child's personal information from our systems.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly allow children under 13 years of age to create accounts or provide personal information through our digital platforms. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information immediately.

10. International Data Transfers

Round Table Pizza is a United States-based business and primarily processes and stores your personal information within the United States. However, some of our third-party service providers, including cloud hosting platforms, analytics services, and marketing tools, may operate in or transfer data to countries outside the United States.

If your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include:

• Standard contractual clauses or data processing agreements with international service providers
• Ensuring that receiving countries provide an adequate level of data protection
• Obtaining your explicit consent for certain international transfers where required
• Implementing additional technical and organizational security measures

Please note that data protection laws in other countries may differ from those in the United States. By using our services, you acknowledge that your information may be transferred to and processed in countries with different data protection standards than your home jurisdiction.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or partner pages. These external websites have their own privacy policies that govern how they collect and use your information. Round Table Pizza is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external websites you visit before providing any personal information.

Our social media pages on platforms such as Facebook, Instagram, Twitter/X, and others are subject to the privacy policies of those respective platforms. When you interact with our social media presence, your data may be collected and processed by those platforms in accordance with their terms.

12. FTC Act Compliance and Consumer Protection

Round Table Pizza is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy and data practices are designed to be transparent, fair, and not misleading to consumers. We do not engage in deceptive data collection practices, and we honor all commitments made in this Privacy Policy regarding the use and sharing of your personal information.

If you believe that our data practices are unfair or deceptive, you have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly.

13.1 Contact Round Table Pizza Directly

Please reach out to our privacy team using the contact information provided below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

13.2 File a Complaint with a Regulatory Authority

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. Depending on your state of residence, this may include:

• California Residents: California Privacy Protection Agency (CPPA) — cppa.ca.gov
• All US Residents: Federal Trade Commission (FTC) — ftc.gov or call 1-877-382-4357
• Online Complaint Center: FTC Consumer Complaint Assistant — reportfraud.ftc.gov
• State Attorney General: You may also contact your state's Attorney General office for consumer protection matters

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered account holders (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and thoroughly.